FAQ

Ordering

At AbodeFlow, we know that furnishing your home is an exciting journey—whether you’re waiting for a sleek dining table to gather friends around, a cozy sofa for lazy Sundays, or a functional bookshelf to organize your favorite reads. That’s why our team works diligently to process and prepare your order with the care it deserves. Most standard furniture pieces, such as basic coffee tables, nightstands, or decorative wall art, are inspected, securely packaged, and shipped within 1–2 working days. We use heavy-duty packaging with foam padding, corner protectors, and moisture-resistant wraps to shield surfaces from scratches, dents, or warping, ensuring your items arrive in pristine condition.

For more intricate designs that demand extra attention—like hand-carved wooden cabinets, upholstered sectionals with custom stitching, or multi-piece bedroom sets with detailed hardware—processing times may extend to 3–4 working days. This additional time allows our quality team to conduct thorough checks: verifying the strength of joints on wooden pieces, ensuring upholstery fabric is flawlessly stretched and stapled, and confirming that moving parts (like drawer glides or cabinet hinges) operate smoothly. We want every item to feel as sturdy and beautiful in your home as it did in our showroom.

Please note: Orders placed after 3:00 pm EST on Fridays, or over weekends and public holidays, will be processed on the next business day. Once your package leaves our warehouse, we’ll send a confirmation email with a tracking number and estimated delivery window, so you can plan for its arrival and get ready to transform your space.

AbodeFlow delivers home furniture and decor to customers across the globe, ensuring that no matter where you live—whether in a bustling city apartment, a suburban house, or a coastal cottage—you can craft a home that reflects your style.

Shipping times vary by location and item size: Smaller items like lamps or decor accents typically arrive within 5–10 working days in North America and Europe, while larger furniture (such as sofas or bed frames) may take 7–14 working days. For international destinations in Asia, Australia, or South America, transit times generally range from 12–20 working days, depending on local logistics and customs processing.

For orders shipped outside our base country, please note that additional customs fees, import taxes, or duties may apply. These charges are determined by your country’s regulations (not AbodeFlow) and can vary based on the item’s value, material, or dimensions. We recommend checking with your local customs office before ordering to avoid unexpected costs.

Your satisfaction with your home investment is our top priority, and our customer service team is here to assist with any order-related questions. Whether you need to track a shipment, adjust a delivery date, inquire about assembly instructions, or check stock for a specific item, we’re ready to help.

The best way to reach us is through the contact form on our “Contact Us” page. Include your order number, a detailed description of your query, and your preferred contact method (email or phone), and we’ll respond within 1–2 working days. For urgent issues—like a last-minute change to your delivery address—use our live chat feature during business hours, where a representative will assist you promptly to ensure your order arrives as planned.

Product

At AbodeFlow, we believe that exceptional home furniture starts with responsible material sourcing. We’re committed to selecting materials in an ethical, sustainable way that prioritizes durability, safety, and support for local communities.

A large portion of our materials—from solid hardwoods (like walnut and cherry) and FSC-certified plywood to eco-friendly fabrics and low-VOC finishes—comes from trusted local suppliers. This not only reduces our carbon footprint by minimizing transportation but also supports regional artisans, carpenters, and manufacturers, preserving traditional craftsmanship skills that make each piece unique.

For specialized materials (such as recycled metal accents, organic cotton upholstery, or reclaimed wood), we partner with global suppliers who share our commitment to environmental stewardship and fair labor practices. Every material undergoes rigorous testing: Woods are checked for resistance to warping and pests, fabrics for stain resistance and durability, and finishes for non-toxicity (ensuring they’re safe for homes with children or pets). We want your furniture to not only look beautiful but also stand the test of time in your daily life.

We strive to ensure that product images on our website accurately reflect the true colors and textures of our furniture and decor, so you can confidently visualize how they’ll fit into your home. Our photography team uses professional lighting and high-resolution cameras to capture lifelike details—from the rich grain of oak wood to the soft hue of a linen sofa or the muted tone of a ceramic vase.

That said, slight variations can occur. These may stem from natural differences in material batches (for example, solid wood can have subtle variations in grain and color) or differences in monitor settings (brightness, contrast, or screen calibration can affect how colors appear). Rest assured, these differences are minor and won’t compromise the overall look of the piece. If you’re unsure about a color—for example, wanting to match a new chair to your existing rug—feel free to contact our team for additional photos or fabric/wood samples.

Returns

We want you to love every piece you bring into your home. For full details on our return policy—including timelines, eligibility, and step-by-step instructions—visit our dedicated “Returns & Exchanges” page.

In short: Most unused, unassembled furniture (in its original packaging) can be returned within 30 days of delivery, provided it’s in pristine condition with all hardware, instructions, and tags intact. Custom-made items (such as personalized wall art or furniture with custom fabric choices) may have specific guidelines, which are clearly noted on their product pages.

We take extreme care in packaging every item to withstand transit—using reinforced boxes, shock-absorbing foam, and protective wraps for delicate surfaces. But if your furniture arrives damaged, defective, or incorrect (e.g., a cracked tabletop, a broken drawer slide, or the wrong finish), please notify us immediately.

To resolve this quickly, contact us through our “Contact Us” page within 7 days of delivery. Include your order number, clear photos of the damage or discrepancy, and a copy of the delivery receipt. Our team will review your claim promptly and arrange for a replacement, repair, or full refund—whichever you prefer—at no extra cost. If we need the damaged item returned for inspection, we’ll coordinate and cover the return shipping fees, including arranging for professional pickup for large pieces.

Payment

Currently, AbodeFlow does not offer cash on delivery (COD). This decision helps us ensure secure, efficient transactions for both you and our team, as COD can lead to delays, logistical challenges (especially for large furniture), or errors that might disrupt your delivery timeline.

Instead, we offer a range of secure, convenient payment methods, including major credit cards (Visa, Mastercard, American Express), debit cards, and trusted digital wallets like PayPal and Apple Pay. For larger purchases, we also provide interest-free financing options through our partner lenders, allowing you to spread payments over time. All transactions are protected by industry-leading encryption technology, so your payment details remain safe. These methods also simplify returns or refunds if needed, ensuring a smooth experience.

Yes! We’re proud to partner with Afterpay to offer flexible payment options for customers worldwide—including those in Los Angeles. With Afterpay, you can split your purchase into four equal, interest-free payments, due every two weeks, with no hidden fees as long as payments are made on time.

This option is available for most items on our website, making it easier to invest in key pieces for your home—whether you’re updating your living room with a new sofa, furnishing a dining space, or adding decor accents—without waiting. Simply select Afterpay at checkout, create an account (or log in if you’re an existing user), and follow the prompts to complete your order. Your furniture will ship as usual, so you can start enjoying your updated space sooner while managing payments on a schedule that works for you.