Contactez-nous
Have a question about a home product or need help with your order? Contact Home Livingz using the contact details or inquiry form provided on this page. Tell us what you need assistance with and include any relevant product or purchase information.
Product Details and Measurements
For questions about an item on homelivingz.com, send us the product name or a link to its listing.
Let us know which details you would like clarified, such as dimensions, materials, colors, care instructions, or assembly requirements. For products intended for a particular space, check your measurements and any access requirements before ordering.
If you are comparing options, identify the size or variation you are considering so we can review the correct listing.
Help with an Order
When contacting us about an existing purchase, please include:
- Your order number.
- The email address used at checkout.
- A brief description of your request.
If you cannot find your order confirmation, check your spam or junk folder. Contact us if it is still missing, and have the original purchase checked before placing the same order again.
Delivery and Tracking
For shipping questions, provide your order reference and any tracking number received.
Let us know if the estimated delivery window has passed, tracking shows an unexpected update, or a package marked as delivered cannot be located. We can review the available information and investigate with the delivery provider where appropriate.
For larger products, identify any delivery instructions or arrangements already communicated with your order.
Damaged, Missing, or Incorrect Items
If your delivery arrives damaged, is incomplete, or contains the wrong product, tell us which items are affected and describe the issue.
Photos of the product, packaging, and shipping label may help us understand what happened. Keep the packaging where practical while the matter is reviewed, and avoid sharing unnecessary personal information in photos.
If an item appears unsafe to use, stop using it and contact us for guidance.
Changes and Cancellations
Contact us promptly if you need to correct a shipping address, change a product option, or request cancellation.
Whether we can make an adjustment depends on the order’s processing stage and, where relevant, any customization already underway. A requested change is completed only when we confirm it.
Any restrictions disclosed before purchase remain subject to your rights under applicable law.
Returns and Refunds
For return assistance, provide your order number and identify the items involved. If the product is defective or differs from its description, explain the problem so we can review the appropriate next step.
Obtain the correct return address before mailing or arranging transport for an item. The sender address on the original package may not be the returns address.
If you are checking a refund, include any refund notification received. Further information is available on our Returns and Refunds page.
Payments and Website Support
If you encounter a checkout error, describe what happened and include any error message. Your browser and device type may also help us investigate.
After an interrupted payment, check your inbox and payment account before trying again, as the purchase may already have been recorded.
Never send passwords, full card numbers, card security codes, banking credentials, or one-time verification codes. For a payment inquiry, provide your order reference, transaction date, and amount instead.
Feedback and Privacy Questions
We welcome feedback about your experience with Home Livingz. To raise a concern, explain the circumstances and tell us the resolution you would like us to consider.
For questions about your personal information, identify your message as a privacy inquiry. Our Privacy Policy explains how information is handled and the rights available where applicable.
You may also find useful information on our Shipping and Delivery, Payment Options, and Returns and Refunds pages.